We’ve all seen them - those little episodes where the ‘woe is me’ issue becomes out of hand. We’re all entitled to an off day now and then but it is critical to be able to overcome them and move on to more positive times and solutions as quickly as possible. As such, we must also be careful to not get caught up in other’s pity parties as they can be contagious and soon mire down entire groups, departments and even organizations. Today, Clint discusses the pity party concept and its potential effects on individuals and organizations. Don’t let these bring down your level of positive customer service!

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