Empowerment to the people! It is great when employees of all levels are empowered to help solve problems with the organization. The greatest part though is that individuals can choose for many issues to simply take responsibility and empower themselves to deal with most issues. Sure, there will always be higher impact, big ticket items which should likely go through an approval process of some sort, but for most of the issues that impact our customers on a daily basis, many of these issues can be dealt with by responsible employees closest to the problem on the spot!

Ver todos los episodios