Clinicians are becoming more aware of the importance ofcommunication skills in clinical practice, but this doesn’t mean things always go to plan.On this episode Ben is joined by Vincent Kortleve, who is a published author and educator in communication skills, as well as being a trained Psychologist and Physiotherapist.On this episode they discuss:(00:00:00) – Intro(00:00:49) - How Much Has Vincent’s Communication Skills Teaching Changed Over The Years(00:04:17) - Vincents Book “Communication Skills For Physiotherapists”(00:06:04) - The Four Communication Pillars In The Book(00:08:27) - Building Rapport In Life Doesn’t Mean You CanBuild A Therapeutic Relationship(00:12:44) - Managing Emotional Conversations(00:13:55) - What A Coaching Conversation Looks Like(00:19:40) - Managing Resistance To Change(00:24:29) - The Communicative Detective(00:27:47) - When Open And Closed Questions Aren’t Used Correctly(00:36:00) - Don’t Assume The Message You Discuss Is What IsTaken In(00:42:53) - Vincents Hardest Clinic Conversations(00:49:03) - Managing Quick Fix Expectations(00:53:30) - Vincent’s View On The Future Of Communication Skills Vicent’s book “Communication Skills For Physiotherapists” isavailable in English, Dutch & Spanish. You can find him on LinkedIn & X @CommunicatorPTYou can find Ben across social media @BWhybrowPhysio oremail [email protected] share & subscribe

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