This year has been a banner year for customer experience (CX) transformation in the federal government. Spurred on by the Executive Order on Executive Order on Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government and pressures from changes in the private sector, federal agencies from the Department of Defense to the IRS have invested heavily in CX. In our Clickthrough podcast, brought to you by Maximus, host, Hillary Fredrick has kept listeners up to date on CX transformation through design, data, technology, and a guest list of experts who have shared their insights and experiences. In this final episode of Clickthrough for this year, Fredrick shares her 2024 highlights and recaps the CX journey for federal agencies.

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