Listen "How Cella (a Best of Talent Satisfaction Award Winner) Maintained Quality Service for 15 Years"
Episode Synopsis
In this exciting episode, we are delighted to welcome Cella, a staffing firm that has been recognized as a 15-year Best of Talent Satisfaction Winner. Join us as we sit down with Tim Gearhart, the VP of Talent Delivery, and Karissa Sachs, the VP of Marketing, from Cella. Tim, boasting over 20 years of staffing expertise, leads the entire Talent Recruitment and Delivery operation at Cella. Karissa, with an impressive 22 years in staffing, excels in developing efficient recruitment marketing strategies.Listen in as we delve into Cella's outstanding success with Talent Experience (TX) and Customer Experience (CX), and how they leveraged ClearlyRated's support along the way. In this episode, we explore:1. The evolution of Cella's talent engagement strategies over the years2. The value of real-time feedback from talent in enhancing engagement3. The significant impact of ClearlyRated on their Client Experience4. Cella's winning formula for achieving consistently high NPS scores5. Key lessons learned by Cella in the realms of talent and client engagement6. The influence of their stellar talent and client engagement on their brand's reputationThank you for listening to our podcast week after week! If you continue to like what you hear, follow us on social media for the latest episodes and our fantastic content we post weekly! FacebookTwitterLinkedIn
More episodes of the podcast ClearlyRated Survey Says Podcast
Why CX Is Imperative for IT Services
03/04/2024
Why DEI Should Be A Part of Your CX
18/01/2024
Shining a Light on Your Top Performers
26/10/2023
ZARZA We are Zarza, the prestigious firm behind major projects in information technology.