CJ & The Duke talk about ways a SerivceNow implementation can go wrong, how to detect red flags and avoid the consequences.In this episode we discuss:- Who's the Alpha?- Documentation (oh yeah, we're going there AGAIN)- Team composition, including allocation of the various resource types & time zone shenanigans- Low value "best practice" focus- Scope creep and project changes- The Project Manager's scopeABOUT USCory and Robert are vendor agnostic freelance ServiceNow architects.Cory is the founder of TekVoyant.Robert is the founder of The Duke Digital MediaSponsor Us!

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