To become the company your customer wants you to be, your customer experience needs to exceed expectations. Effective adoption of AI-powered people, processes, and tools can help. How should IT and customer service leaders join hands to maximize the AI opportunity while meeting related challenges? Guest: Mark Gay, Chief Information Officer, QBE Insurance Australia Pacific Guest Bio: https://www.ciotalknetwork.com/contributor/mark-gay/ More on this Episode: https://www.ciotalknetwork.com/adopting-ai-for-customer-service/ More on AI: https://www.ciotalknetwork.com/topics/ai/ Visit CIO Talk Network Website: https://www.ciotalknetwork.com/ Subscribe to our Newsletter: https://www.ciotalknetwork.com/subscribe/ Nominate Guests or Sponsor: https://www.ciotalknetwork.com/contact/

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