This episode features two of my favorite guest, fellow ops team members Charles Haith Ops Director at Orlando World Outreach Center in Orlando, FL, and Simone Strange Executive Administrator at Bethel Murfreesboro Church Murfreesboro, TN. We discuss the following questions.What are some of the most essential knowledge-based skill sets needed to lead effective church operations (Building Management, Accounting, Task Management)?What are some of the most essential personality-based skill sets needed to lead effective church operations (Patient, Communicator, Passionate, Authoritative)?As someone who leads church operations, what is the breakdown of how you spend your time (50% people management, 20% finance, 10% logistics)?In this episode of the Church Ops 500 podcast, host Van Dobbins is joined by Simone Felton, Executive Administrator at Bethel Community Church in Tennessee, and Charles Haith, Chief Operating Officer at Orlando World Outreach Center in Florida. The podcast aims to share information and equip leaders to work operationally within the church environment, focusing on churches with 500 or fewer attendees. The discussion begins with the most essential knowledge-based skill sets needed to lead effective church operations. Simone emphasizes the importance of time management and familiarizing oneself with the church's communication system. Charles agrees and adds that the depth of involvement in various aspects of church operations, such as building management and accounting, depends on the size of the church and available resources. Van highlights the significance of streamlining communication systems and ensuring staff adherence to the main communication platform. Next, the group discusses the most essential personality-based skill sets for leading church operations. Simone stresses the ability to see things from different perspectives, having the confidence to guide the team toward the agreed-upon vision and culture, and maintaining a humble and teachable attitude. Van agrees and emphasizes the importance of empathy and the ability to understand and translate messages for different team members. Charles adds that being an "aviator" – having both a high-level and detailed view of situations – is crucial, along with strong communication skills and the ability to mediate between the senior pastor's vision and the concerns of the congregation. The final question focuses on how church operations leaders spend their time. Charles breaks down his time as follows: 25% on planning and oversight, 25% on finance, 25% on people engagement, 5% on fieldwork (observing and inspecting), 5% on continuing education, 3% on legal matters, and 2% on engaging with the congregation. Simone's breakdown is 57% on administrative tasks, 24% on logistics and planning, 11% on finances, and 8% on people management. Van's time is split between managing operational components (25%), pastoral care (20%), managing the vision (20%), and a flexible portion for growth and schedule management (5-10%). Throughout the discussion, the panelists emphasized the importance of being adaptable, understanding the unique needs of their church and community, and continuously learning and growing in their roles. They also highlight the significance of modeling effective time management and being a resource for guidance and wisdom within their teams. The podcast concludes with an invitation for listeners to send questions and emails, emphasizing the heart of church operations – helping people and providing valuable information to support the growth and success of church ministries.Visit Church Ops 500 YouTube for video content or our Facebook page to ask questions and share your insight.

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