Des Traynor on reinventing Intercom twice and the “four horsemen” of good AI companies

Cheeky Pint
24/09/2025 1h 18min Episodio 11
Des Traynor on reinventing Intercom twice and the “four horsemen” of good AI companies

Listen "Des Traynor on reinventing Intercom twice and the “four horsemen” of good AI companies"

Descargar episodio Ver en sitio original

Episode Synopsis


Des Traynor, cofounder of Intercom, sits down for a Cheeky Pint with John Collison to discuss the growth of Fin (Intercom’s AI customer service agent), why selling AI products is hard, advice for product marketers, and cofounder dynamics.Full transcript on Substack: https://cheekypint.substack.com/p/des-traynor-on-reinventing-intercomTimestamps: (00:00) Intro(02:58) Reinventing Intercom(06:31) Fin(18:06) 1M resolutions a week(24:22) Selling AI(29:34) Product marketing(37:18) Listening to users(44:14) Usage-based billing(45:14) Advice for startups(52:09) AI pricing(01:07:27) Cofounder dynamics(01:11:04) Predictors of company success(01:15:56) How AI-native is Intercom?

More episodes of the podcast Cheeky Pint

Satya Nadella describes how lessons from Microsoft’s history apply to today’s boom 18/11/2025
Dave Ricks, CEO of Eli Lilly, on GLP-1s and the business of pharma 11/11/2025
Stablecoin special: Zach Abrams (Bridge) and Henri Stern (Privy) 04/11/2025
Casey Handmer of Terraform Industries on solar maximalism, hard tech, and reclaiming the Salton Sea 28/10/2025
Dan Sundheim of D1 Capital on the art of public market investing 22/10/2025
How to build a $16B car company with RJ Scaringe, founder of Rivian 14/10/2025
Tobi Lütke is still captivated by internet commerce, 20 years later 06/10/2025
Marc Andreessen and Charlie Songhurst on the past, present, and future of Silicon Valley 01/10/2025
Ambrook CEO Mackenzie Burnett on American agriculture, rural resilience, and carrying 50lbs of fresh pork on Amtrak 17/09/2025
Zipline CEO Keller Cliffton on air-dropping blood to Rwandan hospitals and getting to 50,000 aircraft per year 10/09/2025
© 2003-2025 ZARZA | AHEAD OF OUR TIME
privacy policy
In God we trust In God we trust
PreSales Questions? Click Here
or call our toll-free line at +1-888-5002068 Miami, Florida, USA