Welcome to another edition of Chats with Jason! Host Jason S. Bradshaw sits down with the renowned Blake Morgan, a multi-time bestselling author and the 'Queen of CX,' to delve into the fascinating world of customer experience. From Blake's accidental journey into CX to insights about the impact of AI and technology, this episode is packed with valuable advice for business owners, leaders, customer experience managers, and sales and marketing professionals. Discover how to foster a customer-centric culture, the importance of employee experience, and actionable steps for immediate improvement. Don't miss out on the pearls of wisdom from one of the leading voices in customer experience!Follow Jason S Bradshaw:Website: https://jasonsbradshaw.com/LinkedIn: https://www.linkedin.com/in/jasonsbradshaw/Facebook: https://www.facebook.com/jasonsbradshawInstagram: https://www.instagram.com/jasonsbradshaw/Twitter/X: https://x.com/jasonsbradshawFollow Blake Morgan: Website: https://www.blakemichellemorgan.com/LinkedIn: https://www.linkedin.com/in/blakemichellemorgan/Instagram: https://www.instagram.com/blakemmorgan/YouTube: https://www.youtube.com/c/BlakeMorganCustExpTwitter: https://x.com/BlakeMichelleMFacebook: https://www.facebook.com/CustomerExperienceBlake/Buy the books:More Is More: How the Best Companies Go Farther and Work Harder to Create Knock-Your-Socks-Off Customer Experiences - https://a.co/d/bBHencOThe 8 Laws of Customer-Focused Leadership: New Rules for Building A Business Around Today’s Customer - https://a.co/d/dyuLiNfThe Customer of the Future: 10 Guiding Principles for Winning Tomorrow's Business - https://a.co/d/46AoJfW#CustomerExperience #CX #BusinessGrowth #LeadershipTips #CustomerService #EmployeeExperience #CustomerCentric #BlakeMorgan #ChatsWithJason #BusinessPodcast #CustomerJourney #BusinessTransformation #AI 

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