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Listen "All Business Is Personal: How Human Connection Wins in the Age of AI"
Episode Synopsis
All Business Is Personal: How Human Connection Wins in the Age of AI | Joseph Michelli on Customer Experience Mastery✨ What if the real secret to business success isn’t more technology... but more humanity?In this powerful episode of Chats with Jason, I sit down with world-renowned author, speaker, and human-centered leadership expert Dr. Joseph Michelli.We dive deep into why unforgettable customer experiences aren't created by accident — they’re crafted intentionally through care, connection, and curiosity.🚀 You'll learn:Why "customer service" is dead — and how "customer experience" truly transforms brands.Joseph’s personal story of early failure (and what it taught him about listening first).The #1 shift legendary brands like Starbucks, Zappos, and Ritz-Carlton made to win lifelong loyalty.How to balance technology and humanity in the Age of AI.The small leadership change you can make TODAY that will dramatically impact your customer and employee experience.🎯 Key Takeaway:Personalization is not the same as being personal. In a world of automation, real human connection is your unfair advantage.💬 Favorite Quote:"AI can give you personalization — but it takes people to make it personal." — Joseph Michelli🔥 Plus, Joseph shares behind-the-scenes insights from his newest book:"All Business Is Personal: One Medical's Human-Centered, Technology-Powered Approach to Customer Engagement" — including how One Medical became so successful Amazon bought them for $4 billion.👀 If you care about leadership, customer loyalty, or building a brand people love — this is a must-watch.🔔 Don’t forget to like, comment, and subscribe — it helps more leaders create unforgettable experiences!#CustomerExperience #Leadership #JosephMichelli #BusinessGrowth #ChatsWithJasonFollow Jason S Bradshaw:Website: https://jasonsbradshaw.com/LinkedIn: https://www.linkedin.com/in/jasonsbradshaw/Facebook: https://www.facebook.com/jasonsbradshawInstagram: https://www.instagram.com/jasonsbradshaw/Twitter/X: https://x.com/jasonsbradshawFollow Joseph Michelli: Website: https://www.josephmichelli.com/LinkedIn: https://www.linkedin.com/in/josephmichelli/Facebook: https://www.facebook.com/TheMichelliExperienceYoutube: https://www.youtube.com/@TheMichelliExperience/Twitter/X: https://x.com/josephmichelliPodcast: https://drjosephm.podbean.com/Buy the book: All Business Is Personal: One Medical’s Human-Centered, Technology-Powered Approach to Customer...
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