Episode 96: Evaluating End-User Support Processes

Certified: The ISACA CISA Audio Course
06/07/2025 10 min Episodio 96
Episode 96: Evaluating End-User Support Processes

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Episode Synopsis


Supporting end users requires processes that are responsive, secure, and well-documented. This episode focuses on how to audit help desk operations, ticket resolution, escalation paths, and training services. You will also learn how to evaluate whether support metrics align with service level expectations and risk management goals. Ready to start your journey with confidence? Learn more at BareMetalCyber.com.

More episodes of the podcast Certified: The ISACA CISA Audio Course

Episode 1: Welcome to the CISA Certification 06/07/2025
Episode 2: Understanding ISACA and Key Resources 06/07/2025
Episode 3: Proven Strategies for Passing the CISA Exam 06/07/2025
Episode 4: Critical Exam Tips, Test-taking Strategies, and Common Pitfalls 06/07/2025
Episode 5: Final Review – Summary of Key Concepts Across All Domains 06/07/2025
Episode 6: Exam-Day Preparation – What to Expect and How to Prepare Mentally 06/07/2025
Episode 7: Overview of Domain 1 – Information Systems Auditing Process 06/07/2025
Episode 8: IS Audit Standards, Guidelines, and Codes of Ethics 06/07/2025
Episode 9: Types of Audits, Assessments, and Reviews 06/07/2025
Episode 10: Fundamentals of Risk-Based Audit Planning 06/07/2025
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