Join host Pete Hayes as he interviews Scott Wozniak, CEO of Swoz Consulting, on the secrets to building legendary customer loyalty. Scott shares the proven strategies behind Chick-fil-A’s devoted fan base and how B2B companies can apply the same principles to turn customers into passionate advocates. Learn how to create a customer experience so remarkable that it sets you apart from the competition—and keeps clients coming back. Plus, discover how AI can enhance, not replace, the human touch in customer interactions, making your brand even more unforgettable. If you’re not intentionally designing your customer journey, you’re leaving loyalty to chance. Start building a brand that people love.

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