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Listen " CELab - Ep 141 - Rethinking Customer Education Strategy: The Power of Active Listening "
Episode Synopsis
In this episode, Dave Derington and Adam Avramescu explore the role of strategy and active listening in the field of customer education. They challenge the notion that rigid frameworks and pre-defined strategies are the key to success, arguing that the ability to adapt and deeply listen to customers and stakeholders is often more important.
The value of slowing down and creating space for deeper conversations
The discussion covers several key topics, including:
The limitations of relying on generic frameworks and maturity models
The importance of understanding the specific business problems and opportunities
Techniques for effective active listening, such as empathy, patience, and asking probing questions
The need to balance formal and informal communication channels
Resources
Books:
"Crucial Conversations" by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler
"The 7 Habits of Highly Effective People" by Stephen Covey
Online Courses:
Coursera, Udemy, Skillshare (search for communication and active listening courses)
Articles and Resources:
"The Power of Active Listening" - Harvard Business Review
"The Art of Active Listening" - Psychology Today
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