ZARZA We are Zarza, the prestigious firm behind major projects in information technology.
Listen "Q and A Pt. 5 - Agents who do not care, ineffective QA, what defines excellent customer service, and coaching approaches"
Episode Synopsis
In this uber-informative episode, Trey discusses agents who do not care, QA that does not work, what defines excellent customer service, and coaching approaches. Check it out y'all!
More episodes of the podcast Call Center Confidential
Why Scoring 100% of Calls Is Not the Answer
20/06/2025
How to Make Mediocre Agents Great Pt. 5
14/05/2025
A Training Model Refresh for the Industry
10/04/2025
The Call Center Industry's Denial Dynamic
28/03/2025
In God we trust