Many people vividly remember their excitement when MGM Springfield opened its doors five years ago — as well as the early returns, which didn’t meet the lofty expectations casino proponents had laid out, followed by the pandemic shutdown and, later, a halting return to activity. What people might not realize is that the casino’s last three quarters have been its best, while legal sports betting and an impressive recent slate of music and comedy shows bode well for an even stronger future. On the next installment of BusinessTalk, BusinessWest Editor Joe Bednar sits down with Chris Kelley, MGM Springfield’s president and COO, about rising expectations, how to continually improve the customer experience, the challenge of maintaining a large workforce, and much more. It’s must listening, so tune in to BusinessTalk, a podcast presented by BusinessWest and sponsored by PeoplesBank.

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