Lee chats to Jared, speaker at the Virtual Lean Summit, an online event bringing together experts and leaders from all over the business industry to educate and share their methods on customer care and service, team building and efficient business problem solving. Jared works for the Port of Seattle as the Continuous Process and Improvement Program Manager. 
 
KEY TAKEAWAYS
‘Lean thinking’ is a transformational framework that aims to provide a new way to think about how to organise human activities to deliver more benefits to society and value to individuals while eliminating waste.
Jared's day job is creating operational improvements in the busy and varied environment within the Port of Seattle, which is a government agency, during its numerous activities involving both private industry and the general public.
Jared started work when he was 12! His first job was picking strawberries and selling them to his neighbours.
While working for Daimler, Jared saved them millions of dollars using simple solutions by asking the right, simple questions. 
This year's Lean Summit Theme is about going out and achieving a successful and continuous improvement culture within your organisation. It is more efficient to convince people of the advantage of lean thinking than forcing them to do it.
 
BEST MOMENTS
‘We shortened it on a business card because that’s too long, to the CPI Program Manager. What we do is we help the organisation to really embrace lean thinking and go ahead and think differently.’ - Jared
‘Being able to go ahead and identify the problem, that root cause, is important. I think even more important than that is being able to have a critical eye and asking questions.’ – Jared
‘Construction has always been part of my blood. My Dad, my Uncles, they all started construction businesses. I even worked for my Uncle who had a Finnish cabinetry business.’ - Jared
‘The first day is about embarking on your lean journey. The second day is about establishing a lean culture change. The final day is about embracing lean thinking.’ – Jared 
‘Whether we use the ‘L’ word or whatever improvement methodology we navigate towards is fundamentally about increasing the number of thoughts in our people and reducing the time from thought to conversation to action.’ – Lee 
 
GUEST RESOURCES
https://www.virtualleansummit.com/
 
VALUABLE RESOURCES
Business Problems Solved Podcast         
 
ABOUT THE HOST
For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses.
In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material.
Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.
 
CONTACT METHOD
You can contact Lee Houghton on 07813342194
[email protected] 
https://www.linkedin.com/in/lhoughton/

Ver todos los episodios