The FCA - the Financial Conduct Authority - and other regulators have been very active in their response to COVID-19, aiming to support the industry and ensure the fair treatment of customers at this difficult time. In this episode, host Rowena Morris is joined by Andrew Kail, PwC’s FS leader, and Katie Fisher, Director of Strategy at the FCA, to discuss how the FCA's business plan for this year will impact firms over the coming year. And, as firms continue to navigate the impacts of COVID-19, Andrew and Katie set out practical advice to help them deliver fair value while remaining operationally resilient. 

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