ZARZA We are Zarza, the prestigious firm behind major projects in information technology.
Listen "EP72 Fireside chat on how to measure Change Management success?"
Episode Synopsis
In Part 2 of the Change Management series, Dante and John tackle the hard bit: measuring whether change has actually worked. Beyond the business case and ROI slides, they break down what success really means—what to look for, what often gets missed, and why traditional KPIs don't always tell the full story.
They explore the difference between actual outcomes and assumptions made in the planning phase, challenge the idea of return on investment as a useful success measure, and look at real-world signs that a change has embedded or failed.
Key Talking Points:
Why ROI is often guesswork in finance transformation projects
The gap between forecasted vs actual results, and how to adjust for change
Why staff morale and adoption rates matter more than spreadsheets
How to define success clearly from the start—but stay open to recalculating it
The value of feedback loops and behavioural change as indicators of impact
Using productivity gains and avoidance of future costs as valid measures
Why listening to users post-implementation is a better gauge than ticking boxes
Catch the latest episodes and more here: https://businessbreaks.club/episodes
They explore the difference between actual outcomes and assumptions made in the planning phase, challenge the idea of return on investment as a useful success measure, and look at real-world signs that a change has embedded or failed.
Key Talking Points:
Why ROI is often guesswork in finance transformation projects
The gap between forecasted vs actual results, and how to adjust for change
Why staff morale and adoption rates matter more than spreadsheets
How to define success clearly from the start—but stay open to recalculating it
The value of feedback loops and behavioural change as indicators of impact
Using productivity gains and avoidance of future costs as valid measures
Why listening to users post-implementation is a better gauge than ticking boxes
Catch the latest episodes and more here: https://businessbreaks.club/episodes
In God we trust