Using Avid Ratings to Improve the Customer Experience

23/09/2022 14 min
Using Avid Ratings to Improve the Customer Experience

Listen "Using Avid Ratings to Improve the Customer Experience"

Episode Synopsis

In this episode, Tim O’Brien talks about our process for surveying customers throughout their new home journey, including design, construction, and customer care. Through the use of third-party surveys from Avid Ratings, which is a comprehensive customer experience surveying platform, we have consistently improved on our commitment to deliver extraordinary experiences to our customers.