Customer service is a part of our everyday lives, said DJ Craven of The Gildea Group.  During this episode on the impact customer service has on project outcomes, Craven shares his approach and explains a new approach to relationships now known as the Craven V.  In addition, you will hear how customer service as a core value has helped The Gildea Group grow and remain in business for over 60 years.Within this episode, you will learn several tips necessary to avoid customer service mistakes including:• A lack of communication• Accepting your ego• The use of bad judgment

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