Let's be honest - leading a team isn't always pretty. And the hardest part? Having uncomfortable conversations when something's not working. We're talking about the real side of leadership: how to handle difficult employee conversations with confidence, clarity, and professionalism - without losing your cool or your authority. Whether it's about performance issues, repeated lateness, client complaints, or internal conflict, this episode gives you a step-by-step framework to handle these moments like the leader and CEO you are. 🧠 Inside the episode: 🚨 Why avoiding tough conversations damages your spa's culture and client experience 📝 How to prepare for the conversation so you're calm and in control 🗣 Scripts + examples to help you say what needs to be said (without being harsh or passive) ✅ How to shift the convo from problem-focused to solution-focused 📄 Why documenting expectations keeps your team aligned and accountable Leadership isn't about being liked - it's about being effective. This episode will help you show up as a calm, confident leader who can navigate anything. 💡 Next Step: Write down the conversations you've been avoiding - and book a discovery call if you need support turning awkward moments into powerful leadership wins. https://amandaluisaconsulting.com/ 

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