In this episode, Ann Allard sits down with Brenda Nelson to discuss the 'Loyal Customers' course from Agency University and its powerful impact on client retention in the title insurance industry. Brenda shares key lessons from the course, including strategies for building trust, fostering long-term relationships, and enhancing customer satisfaction. Tune in to discover actionable insights on creating loyal customers who keep coming back, helping your business thrive in a competitive market.

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