Chapter 1:what is Delivering Happiness book about"Delivering Happiness: A Path to Profits, Passion, and Purpose" is a book written by Tony Hsieh, the former CEO of Zappos.com. In this book, Hsieh shares his personal journey and experiences in building a successful company based on the principles of happiness and excellent customer service.Hsieh emphasizes the importance of creating a strong company culture and nurturing positive relationships with employees, customers, and partners. He believes that by prioritizing happiness and fostering a sense of purpose and fulfillment among employees, businesses can not only thrive but also have a positive impact on society.The book outlines Zappos' unique approach to customer service, focusing on creating WOW experiences for customers and going above and beyond their expectations. Hsieh shares anecdotes and examples that demonstrate how building a company around the core value of delivering happiness can lead to long-term success.Overall, "Delivering Happiness" offers readers insights into the power of happiness and how it can be cultivated within organizations, ultimately leading to increased profitability and sustainable growth. It serves as a guide for entrepreneurs, business leaders, and anyone interested in understanding the importance of happiness in both personal and professional life.Chapter 2:Author of Delivering Happiness bookTony Hsieh is an American entrepreneur and author best known for being the CEO of Zappos, an online shoe and clothing retailer. Born on December 12, 1973, in Illinois, Hsieh has made significant contributions to customer service and company culture. He is the author of the book "Delivering Happiness: A Path to Profits, Passion, and Purpose," which was published in 2010.Hsieh's entrepreneurial journey began when he co-founded the internet advertising network LinkExchange, which was eventually acquired by Microsoft in 1998 for $265 million. After the acquisition, he joined the venture capital firm Venture Frogs, where he met Nick Swinmurn, the founder of Zappos.In 1999, Hsieh became an investor in Zappos and eventually took on the role of CEO in 2000. Under his leadership, Zappos grew from a small online shoe store to a widely recognized brand with over $1 billion in annual sales. Hsieh became known for his strong belief in corporate culture and excellent customer service. Zappos became famous for its focus on employee satisfaction and for its "WOW" customer service philosophy.In his book "Delivering Happiness," Hsieh shares his personal journey and experiences in building a successful company. He discusses the importance of creating a great company culture, employee empowerment, and prioritizing customer satisfaction. The book became a New York Times bestseller and has inspired many entrepreneurs and business leaders worldwide.In addition to his accomplishments at Zappos, Hsieh has been involved in various philanthropic activities and investments. He has contributed to the revitalization of downtown Las Vegas through the Downtown Project and has invested in several startups through his venture capital fund, VTF Capital.Tragically, Tony Hsieh passed away at the age of 46 in November 2020. Nevertheless, his contributions to the world of entrepreneurship, company culture, and customer service continue to inspire and shape the business landscape today.Chapter 3:why is Delivering Happiness book worth readingInspiring entrepreneurial journey: The book provides a captivating account of Tony Hsieh's entrepreneurial journey, from building his first company to the ultimate success of Zappos. It offers valuable insights into the challenges, failures, and personal growth that come with building a business, making it an inspiring read for aspiring entrepreneurs.Unique company culture: Hsieh emphasizes the importance of building a strong company culture focused on happiness and customer service. He shares the strategies and initiatives implemented at Zappos, which made it a renowned example of how a positive and customer-centric workplace culture can drive business success.Customer service excellence: The book showcases how Zappos prioritized customer service above all else. Hsieh emphasizes the importance of creating personal connections with customers, going above and beyond their expectations, and ensuring customer satisfaction. These insights can be valuable for anyone involved in customer service or looking to enhance their customer-centric approach.Lessons on leadership: Delivering Happiness delves into the challenges of leadership and provides valuable lessons on building a strong team and empowering employees. Hsieh shares his experiences and shows how a leader's vision, values, and actions can impact an organization's culture and success.Life satisfaction and happiness: Beyond business insights, the book offers valuable reflections on personal happiness and fulfillment. Hsieh explores the connection between work and happiness, emphasizing the importance of finding purpose and joy in what we do.Overall, Tony Hsieh's Delivering Happiness offers a compelling blend of entrepreneurship, business strategies, leadership lessons, and personal growth insights, making it a worthwhile read for individuals interested in these areas.Chapter 4: Books like Delivering Happiness book"The Thank You Economy" by Gary Vaynerchuk"Start with Why: How Great Leaders Inspire Everyone to Take Action" by Simon Sinek"Leaders Eat Last: Why Some Teams Pull Together and Others Don't" by Simon Sinek"Work Rules!: Insights from Inside Google That Will Transform How You Live and Lead" by Laszlo Bock"The Lean Startup: How Today's Entrepreneurs Use Continuous Innovation to Create Radically Successful Businesses" by Eric Ries"The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail" by Clayton M. Christensen"The Art of the Start 2.0: The Time-Tested, Battle-Hardened Guide for Anyone Starting Anything" by Guy Kawasaki"Shoe Dog: A Memoir by the Creator of Nike" by Phil Knight"Delivering Happiness: A Path to Profits, Passion, and Purpose" by Jim Collins and Jerry Porras"Zappos Experience: 5 Principles to Inspire, Engage, and WOW" by Joseph A. Michelli

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