What you are excited about, what you prioritize, is what your teams will follow. The intersection of what your company can be the best at, while staying true to the mission … this is where value can be added to all stakeholders. Building on past wins and saying no to ideas outside of the current strategic initiatives brings the opportunity for greater achievement. Jess Dewell welcomes Luke Layman, CEO Vector Solutions; Dr. Kelly Henry, Customer Service Business Consultant; and Jay Hanes, Founder & CEO thrv.com, to discuss staying adaptable to the challenges of day-to-day while being focused on the longer-term business strategy.

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