Tell us what you thought about this episodeAutomation through virtual assistants allows for better Customer Service, Enhanced experience, and customer communications at scale. Sounds good for business, but where do you start?A good place is always to define the problem you have and then work your way back from there. Deploy it in the real world and make changes as you go.And above all meet your customer expectationsIn this episode, I link up with Estonia to talk bots with Indrek VainuIndrek runs AlphaBlues, an AI company automating customer experience through chat. He is an experienced entrepreneur having previously managed a 70-person machine learning company. Indrek holds a degree from Harvard University and is a frequent speaker at technology events.

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