In today's episode, I'm diving into the essential questions lawyers in large law firms should be asking their clients to strengthen relationships, retain business, and gain a deeper understanding of client expectations. I'll share how law firms often miss out on valuable client feedback and provide a practical roadmap to get candid insights on everything from hiring processes to building meaningful connections and staying competitive in the legal landscape. Through specific examples, I'll guide you on how to position yourself as a trusted advisor and invaluable partner to your clients. At a Glance: 00:00 - Introduction to today's episode  01:20 - Insights from a recent conference on client-centric practices   02:08 - Understanding a client's process for selecting outside counsel   03:11 - How assumptions about client selection can harm relationships   04:12 - Exploring various bidding processes in client hiring   05:17 - Importance of postmortem discussions, whether hired or not   06:28 - Address the fear of client feedback as a growth tool   07:13 - Bring in business professionals to gather client feedback   08:18 - Frame questions to learn about competitors constructively   09:17 - Essential factors beyond legal skills clients look for   10:21 - Be prepared for potential negative client feedback   11:07 - Recognize specific client needs that may exclude certain firms   11:30 - Final thoughts on feedback as a tool for improving client relationships Rate, Review, & Follow on Apple Podcasts & Spotify Do you enjoy listening to Big Law Life?  Please consider rating and reviewing the show! This helps support and reach more people like you who want to grow a career in Big Law.  For Apple Podcasts, click here, scroll to the bottom, tap to rate with five stars, and select "Write a Review." Then be sure to let me know what you loved most about the episode! Also, if you haven't done so already, follow the podcast here!  For Spotify, tap here on your mobile phone, follow the podcast, listen to the show, then find the rating icon below the description, and tap to rate with five stars. Interested in doing 1-2-1 coaching with Laura Terrell? Or learning more about her work coaching and consulting? - here are ways to reach out to her: www.lauraterrell.com  [email protected]   LinkedIn: https://www.linkedin.com/in/lauralterrell/  Instagram: https://www.instagram.com/lauraterrellcoaching/  Show notes: https://www.lauraterrell.com/podcast

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