Welcome to Beyond the Queue

Beyond the Queue: Inside Customer Support
19/04/2021 1 min
Welcome to Beyond the Queue

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Episode Synopsis


Welcome to Beyond the Queue, a brand new podcast by Stonly that looks at the human side of customer support leadership.

More episodes of the podcast Beyond the Queue: Inside Customer Support

How to Improve DEI in Customer Support (feat. Jordan Pedraza) 06/04/2022
Building a High-Velocity Customer Success Program (feat. Mo McKibbin) 08/03/2022
How to Build an Efficient High-Volume Interview Process (feat. Neil Smith) 11/01/2022
5 Steps Drift Used to Scale Up to 24/7 Support (feat. Ben Gardner) 14/12/2021
How Zapier Boosts Employee Retention and CSAT by 'Keeping Support Weird' (feat. Pam Dodrill) 30/11/2021
How Veho Scaled Their Support Team by 5x in 8 Months (feat. Antonio King) 16/11/2021
How to Balance Agent Growth with Relentless Productivity (feat. Ashley Sachs) 03/11/2021
What Support Leaders Get Wrong About Agent Training and How to Fix It (feat. Tony Won) 19/10/2021
How Shopify Support Drives Merchant Growth with Deep Customer Understanding (feat. David Kohl) 05/10/2021
How Patreon Uses Data and Segmentation to Support 7M+ Customers (feat. Angela Raiford) 21/09/2021
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