Building a High-Velocity Customer Success Program (feat. Mo McKibbin)

Beyond the Queue: Inside Customer Support
08/03/2022 1h 0min
Building a High-Velocity Customer Success Program (feat. Mo McKibbin)

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Episode Synopsis


Mo McKibbin, Head of Customer Success at Moxion, explains the concept of high-velocity customer success and how the right mix of human-led and and digital-led processes can help CX teams offer a more personalized experience with fewer resources.

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