Listen "Customer Success in the Age of AI: From Cost Center to Growth Driver"
Episode Synopsis
What happens when one leader runs both Sales and CS?Daniel Farkas has done it , and he’s here to share what most leaders won’t say out loud.Episode 2 of Beyond the Close 🎙️Daniel Farkas (ex-CRO at Staffbase, VP at Box) joins Jose Fernandez Castaño (Co-founder @ Velaris) to dive into the new AI-augmented operating model for GTM and CS, driving meaningful customer outcomes and business growth.What we’ll cover:Why AI is reshaping Sales and CSWhere human expertise is still irreplaceableThe rise of the “AI Architect” in GTMWhy more Heads of CS aren’t becoming CROs🎬30 minutes, one CRO’s perspective you don’t want to miss.
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