In this episode of Better Workdays, Andy Morrison breaks down the critical distinction between toxic and difficult behavior in the workplace. Drawing from real-world leadership training, he explores how intention, impact, and good faith help you decide when to coach—and when to escalate. Plus, he shares a practical matrix and five-question framework to help leaders respond with clarity and empathy.

About REAL Custom Training


REAL Custom Training is committed to enhancing workplace performance through focused and practical professional development workshops. Our approach is built on the belief that adult-learners need and deserve learning experiences that are Relevant, Engaging, Actionable, and Lasting (REAL).

 

We offer a range of in-person and live-online workshops in key areas such as Supervisory Skills, Leadership Development, Personal Productivity, Customer Service Public Speaking, and more. Each workshop is designed to equip professionals with the tools and insights needed to thrive in their roles and contribute positively to their teams. With REAL Custom Training, you're investing in practical skills and strategies for real-world effectiveness.

 

Private group training is available and can be fully customized to align with organizational goals.

 

 

Learn More About REAL Custom Training

Read about our workshops: ⁠www.realcustomtraining.com⁠

 Contact me to discuss your training and development needs:

Andrew Morrison, MSOM – Owner/Instructional Staff

⁠[email protected]⁠

860.753.3710.

 

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