Lauren Gold is the Chief Customer Officer at Kustomer, an AI-powered CX platform. Lauren began her tech career at Yahoo before joining the early team at Yext, where she rose from individual contributor to SVP of Enterprise Customer Success. Lauren’s direct reports and colleagues describe her as a leader who supports without micromanaging, fosters autonomy, and creates an environment where everyone feels comfortable sharing, learning, and growing. She’s recognized for her attention to detail, data-driven approach, and willingness to jump in and help, while always encouraging her team to take ownership and develop their own skills.In this episode, show creator and Fort Light founder Annie Riley sits down with Lauren to discuss:How to start well in new roles and build trust quicklyThe art of supporting teams without micromanagingTransitioning from first-line leader to managing managersSpotting and developing leadership talent within your teamThe importance of over-communication and transparency in leadershipWhy building relationships and understanding individual motivations matterIf you’re interested in sponsoring an episode of Best Manager Ever, reach out: [email protected] us on Substack Connect with Lauren GoldConnect with Annie RileyCheck out Fort Light to level up your leadership skillsConnect with our show’s Producer, Alexis RamdaouNominate your Best Manager Ever for the PodcastThis is a Production of Fort Light and Now it’s Hear Hosted on Acast. See acast.com/privacy for more information.

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