ZARZA We are Zarza, the prestigious firm behind major projects in information technology.
Episode Synopsis "Episode 4: Maximizing Your Salesforce Investment Beyond Implementation"
In this episode, Scott Billows and Matt Hui delve into the critical phase of Salesforce adoption after implementation. They discuss the increasing trend of organizations seeking ongoing support for their Salesforce systems and share insights on what "good" looks like for sustained success. The conversation highlights the importance of partnership and efficiency in post-implementation support. They address the challenge of Salesforce as an ongoing investment, much like employee culture, and how to effectively communicate its long-term value to leadership. The episode also explores strategies for maintaining internal expertise versus outsourcing, advocating for a hybrid approach that leverages both internal knowledge and external technical expertise. Finally, they discuss how to drive and maintain user buy-in, emphasizing the importance of clear communication about the benefits to individual users and fostering a culture of continuous engagement.
In God we trust