In this sharp, funny, and all-too-real episode, MB York pulls back the curtain on what she calls the great decline of customer service. From a lash tech who showed up in pajamas and gave her a lecture, to a dry-cleaner who tried to gaslight her over ruined blankets, to a “Christian” private-label company that actually banned her for being too direct — she’s seen it all.With decades of experience as a beauty CEO, esthetician, and brand founder, MB shares what’s gone wrong in the service world — and how we can bring back excellence, humility, and accountability without losing our minds in the process.If you’ve ever dealt with flaky service, fake apologies, or faith-based hypocrisy in business, this episode will have you nodding, laughing, and shouting “finally someone said it!”

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