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"Us" versus "them" mentality 
Leadership versus boss mentality
Whose client is it?
We and us create unity and team, not you and I
Creating teamwork, collaboration,
Threatened: Owner feels threatened of staff leaving with all the clients
Control

Culture
Expectation
Mission, Vision, and core values

Business plan

Know your business
Use it to help you make decisions
Use it to help you lead your company

Expectation

Hiring
As soon as a conflict or situation arrises confront the situation with a solution
Contract: Written agreement for staff

Let go

Micro Managing
Perfect or effort

Culture

Environment
Thrive or Discourage
Positive
Morale
Conversations

Leadership

Influence not authority
Lead by example
Visionary
Growing people
Empower your team

How do you show you value your team?
5 Love language in the workspace 

Gifts (card, flowers)
words of affirmation
physical touch (hug, high five)
acts of service (sweep up for them, do their hair
quality time (lunch together, one-on-one)

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