Be Customer Led

Be Customer Led

Por: Bill Staikos
We explore the intersection between customer experience (CX), employee experience (EX), and how companies are creating leaders and cultures that are maniacal about their customers - both internal and external.

Visit us on www.becustomerled.com
50 episodios disponibles

Latest episodes of the podcast Be Customer Led

Matt Marcotte on Creating Cultures That Win 10/12/2025
EJ Kritz's on the Next Generation of Bank Branches 03/12/2025
Casey Denby on Scaling Human Performance with AI 26/11/2025
Brad Shaw on Clean Knowledge Bases: The Key to Effective AI Outcomes 19/11/2025
Matt Bruno on How AI and People Work Together to Improve Customer Service 12/11/2025
Gregorio Uglioni on Keys to Human Centric Transformation 02/10/2025
Mark Levy Decodes the Psychology of CX 101 11/09/2025
Brian Solis on Mindshift: Reimagining Customer Experience in the Age of AI 04/09/2025
Jean-Pierre Lacroix on Transforming Your Brand Through Emotional Connection 28/08/2025
Nick Glimsdahl on The Heart of Service - A Book that lets you walk in the shoes of a CX leader in the trenches 30/07/2025
Noam Fine on Reimagining Customer Experience with Autonomous AI 25/07/2025
Ken Hughes on Humanizing Customer Experience 09/07/2025
Martin Palamarz on Scaling Impact with Journey Management and AI 26/06/2025
Dr. Chitra Ranganathan on Leading with Data at Scale 18/06/2025
Brett Frazer on Connecting Employee and Customer Experience 16/04/2025
Zach Riggar on CX Lessons From MLS On Strategies For Fan Engagement 02/04/2025
Tim Mueller-Hickler on Customer Obsession in Action 05/03/2025
Tom DeWitt on Creating a Culture of Customer-Centricity 26/02/2025
David Edelman on AI-Driven Personalization and Customer Strategy 19/02/2025
Amanda Ono on Migrating from Customer to Employee Experience 24/02/2023
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