We managed to squeeze three real-world hospitality situations into episode five of ReFire!On the last episode, David and Bradley talked about guest perception, and how the "little" things can have a big impact. This time, they discuss brand perception, and how quickly a misstep can turn into a catastrophe.Then, they talk about "skunking," and how it impacts your team.Finally, David and Bradley take a look at a restaurant's new SOPs shared by a team member, and why they're a problem.Cheers!NotesBar Hacks IG:⁠⁠⁠⁠⁠⁠@barhacks⁠⁠⁠⁠⁠⁠David Klemt IG:⁠⁠⁠⁠⁠⁠@david.ex.machina⁠⁠⁠⁠⁠⁠Bradley Knebel IG:⁠⁠⁠⁠⁠⁠@sommfabulousguy⁠⁠⁠⁠⁠⁠KRG Hospitality IG:⁠⁠⁠⁠⁠⁠@KRG.Hospitality⁠⁠⁠⁠⁠⁠KRG Hospitality website:⁠⁠⁠⁠⁠⁠KRGHospitality.com⁠⁠⁠⁠⁠

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