Season 3 Episode 11: Building Sustainable Customer Relationships with Pega

16/09/2021 31 min Temporada 3 Episodio 11
Season 3 Episode 11: Building Sustainable Customer Relationships with Pega

Listen "Season 3 Episode 11: Building Sustainable Customer Relationships with Pega"

Episode Synopsis

A customer first mantra often exists in financial institutions as it’s the most effective way to grow revenue. Yet, customers are still feeling undervalued
When competition is prioritised over retention, and competition is intense, retaining customers is challenging.
With the pandemic accelerating the adoption of digital channels, how are banks going to ensure their customers continue to feel valued?
 
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