Episode 18 of Banking Reinvented is a thought-provoking discussion on the transformative power of AI in the banking sector.In this episode, Tim Rutten hosts a live panel session during ENGAGE Amsterdam 2024, joined by Henning Soller, Partner at McKinsey, and Marcus Martinez, Industry Advisor at Microsoft. Together, they discuss the current state of AI adoption and how it’s reshaping the banking industry, as well as potential paths forward.Tune in to learn from industry experts and get insights into the broader implications of AI technology across the financial sector.Curious to find out more about customer-centric banking?Follow us on LinkedIn:-> Backbase-> Jouk Pleiter-> Tim Rutten-> Henning Soller-> Marcus MartinezStep into the future of finance -> Check out our content hubLearn more about ENGAGE -> Check out our events page(06:06) - Introduction of the panel session(07:33) - Introduction of guests Henning Soller and Marcus Martinez(08:29) - AI adoption statistics in banking(11:51) - The power of generative AI(21:46) - Barriers to AI adoption: regulatory, governance, and internal challenges(27:43) - AI’s impact on jobs(34:16) - AI’s impact on the customer experience(42:50) - The importance of generative AI literacy(45:17) - Final thoughts from both Henning and Marcus on AI in banking(50:33) - Panel session wrap-up

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