Evolution of Business Process Outsourcing (BPO) in the Digital Era highlights how BPO is transforming from a simple cost-saving measure to a strategic partnership that drives innovation and operational excellence. Leveraging technologies like automation, AI, and cloud computing, modern BPO enhances efficiency, reduces costs, and improves customer experiences. This evolution is about integrating outsourcing with core business strategies to create value, foster collaboration, and stay competitive in a tech-driven landscape. ​

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