Bots, Burnout, & the Future of Customer Support

19/08/2025 29 min
Bots, Burnout, & the Future of Customer Support

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Episode Synopsis

In this episode of Bandwidth, Paul Dasbach, Georgette Lopez-Aguado, Rick Seemann, and Larry Weidig dig into why “bigger” isn’t always smarter when it comes to fiber builds.They unpack the realities ISPs are facing as they weigh high-cost expansion projects against smarter, more sustainable growth strategies—and why chasing scale can actually put operators at risk.From capital constraints to competitive pressures, the conversation explores what really drives ROI in broadband infrastructure today and how providers can avoid the pitfalls of overspending on flashy builds that don’t pay off.Whether you’re mapping out your next network investment or rethinking how to future-proof your strategy, this episode gives you the straight talk you won’t hear at an industry conference.Connect with us:Bandwidth Podcast → https://www.linkedin.com/showcase/sonar-bandwidth🔔 Love the podcast? Don’t forget to subscribe and leave a review!📧 Learn more about Sonar → sonar.software