Will AI take over the world? Will contact centres be completely replaced with AI agents? Common questions we all have since generative AI came into our lives a few years ago. That's exactly what we seek to answer in this first episode of ClevrChat. In this episode Ant Morse, Futurist, AI Thought Leader, and Founder of Adventa, discusses the evolving landscape of AI, addressing common misconceptions, and the importance of change management in AI implementation. He touches on the future of AI in customer experience, the need for organisations to improve data quality and real-world success stories of small and mid-sized businesses using AI for practical use cases.Watch to find out the dangers of AI and hear practical advice for implementing AI solutions effectively in organisations.0:00 Welcome to ClevrChat1:34 Common AI Misconceptions6:43 Importance of change management in AI implementation10:49 The future of AI in contact centres20:42 Importance of data quality in AI25:31 Real-life AI use cases for small and medium-sized organisations34:12 The future of AI35:37 Potential dangers of AI37:14 Advice for implementing AI in organisations#futureofai #ai #customerexperience #cobotics #aimisconceptions #dangersofAI #changemanagement #aiincontactcentre #ucaas #ccaas

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