[P1] Customer Experience Powered by Empathy with Divya Visentini

01/04/2021 48 min
[P1] Customer Experience Powered by Empathy with Divya Visentini

Listen "[P1] Customer Experience Powered by Empathy with Divya Visentini"

Episode Synopsis

This week on Growth Hacks, we’re joined by Divya Viscentini, co-founder and partner at Navstella.
In this episode, we cover:
Uncovering purpose and meaning behind Navstella
Learning the difference between customer service and customer experience
Training both employees and customers
Creating a company that centers on people helping people
Understanding how marketing differs from traditional advertising

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