Episode 45: Optima Tax Relief - Architecting a modern contact center with Amazon Connect

AWS She Builds Tech Skills
29/08/2024 30 min Temporada 2 Episodio 45
Episode 45: Optima Tax Relief - Architecting a modern contact center with Amazon Connect

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Episode Synopsis


Watch this episode with Optima Tax Relief! Shuba shares how implementing Amazon Connect helped multiple teams across the organization including the payments, tax professionals, tax preparers, compliance and case managers. Learn how they were able to leverage Amazon Connect features to increase agent productivity, reduce cost and increase sales. Ayesha walks through the architecture that helps Optima Tax Relief increase their revenue by supporting the sales teams.

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