Ryan McCormick: WFO & Speech Analytics within CCaaS

AVANT Technology Insights
30/09/2020 32 min Episodio 40
Ryan McCormick: WFO & Speech Analytics within CCaaS

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Episode Synopsis

Workforce Optimization and Speech Analytics are factoring heavily into the future of CCaaS. In this episode, Ken Presti speaks with Ryan McCormick of Five9 about how all this impacts plans made by today's enterprise decision makers.

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