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Listen "Operational Intelligence Part 3: Tacit Knowledge & Exceptions"
Episode Synopsis
Most organizations don’t run on their “process.”They run on a few people who just know what to do when things get messy.In this episode, Alex & Jaime talk about:why exceptions quietly become normal workhow “Ask Sarah” turns into a bottleneckwhy AI struggles when the real logic lives only in people’s headswhat to make explicit so execution can scale without heroicsRead the full article here:https://www.linkedin.com/pulse/hidden-cost-tacit-knowledge-exception-driven-work-mohamed-adam-ndbcf
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