Selina Iddon opens the episode with a discussion on the word "sorry," prompting listeners to rethink its usage. She delves into the impact and psychology behind frequent apologies, exploring how they can undermine self-confidence and communication. The episode provides training on using apologies effectively, ensuring they carry genuine meaning and intention. Selina emphasizes the importance of honoring the word "sorry," encouraging a mindful approach to its use. The episode concludes with reflections on maintaining the integrity of apologies and fostering healthier interactions.

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