In this episode Liz shares the four step approach outlined by Kathi Elster and Katherine Crowley in their brilliant book "Working With You Is Killing Me" to disconnect yourself from the emotions of difficult situations and confrontations. This technique highlights why Emotional Intelligence as a blanket term actually consists of four parts and self awareness and self management are two that are bought into play in this technique and topic. Resources mentioned in the episode are: https://hbr.org/2017/12/how-to-control-your-emotions-during-a-difficult-conversation Daniel Goleman, author of Emotional Intelligence  

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