Matt is the former Chief of Staff at Segment and Twilio, a leading Customer Engagement Platform that helps power personalized interactions and trusted global communications to connect you with customers. On this episode of Aspiring Ops, Matt shares his journey to the Chief of Staff position at Twilio, and how he helped drive clarity for his executive team and employees by focusing on the problem to be solved. Matt also shares how his previous experience stepping into strategic planning at Segment shapes the advice he provides to new Chiefs of Staff looking to understand how to introduce strategic planning to a company for the first time.  

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