It's pretty much universally accepted that it's less expensive to keep existing customers than to acquire new ones. A survey by HundredX and YouGov shows that 88% of business executives believe that to be the case. And HundredX believes what drives retention is listening, and just as important, acting on what you have "heard." I n this episode, we had the pleasure of speaking with Jason Hiland, from  @Golf Sub 70  on the topic of #customerservice and what his company does differently to ensure their customers are always being heard. So grab a pen and paper and be ready to take some notes. Here are some of the key takeaways you'll learn: 5:19 Quote of The Day 6:16 Principles of Listening 9:33 Listening Grows Retention 12:16 The Right Thing To Do 13:27 Company Growth During a Pandemic 14:50 Brand Ambassadors 19:01 Tips For Providing Exceptional Customer Service 25:35 How Combatant Gentlemen Inspired Jason How to Run Their Company To learn more about Jason Hiland and #subseventy check out some of his links: Website: https://www.golfsub70.com/ LinkedIn: https://www.linkedin.com/in/jason-hiland-38456123/ Instagram: https://www.instagram.com/golfsub70/?hl=en Facebook: https://www.facebook.com/golfsub70/ Twitter: https://twitter.com/sub70 Sub 70 Podcasts: https://sub70.podbean.com/ Shout out to our show sponsors  @Fuse Networks LLC  &  @A Advanced Septic & Construction Services for their continued support.

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